Subscription & pricing

Choose your plan

Simple monthly pricing. Cancel anytime — keep access until your paid period ends. Applicable taxes are calculated automatically at checkout based on your location.

Free Base Level App

$0

Free forever — a gift from Nicole with love xox

  • 1 memory photo book
  • Up to 5 photos stored in the cloud, or on your device if you choose
  • Photo Slideshow
  • Specialised Calendar screensaver showing the day, time of day, and the date with 12hr time and current weather
  • Family & friends Photobook — email photos directly with a link (with optional names, notes and date)
  • Visitors Coming section — add on the App or by email with a link
  • Appointments section with times and notes — add on the App or by email with a link
  • Week-ahead view of appointments and visitors for the next seven days
  • Home-screen space for a clear message or reminder, plus a Diary to exchange notes with family and carers
  • Medication Prompt with a bright screen, voice reminder and Taken or Snooze option
  • My Care section with vital care information, Guardian / DNR uploads and an Emergency button
  • Listen to Music from a free online source, or upload your own favourite tunes

Medium Level App

$7.99 AUD

per month, fixed at your purchase price (+ tax at checkout)

More photo books, more storage, more music.

  • 10 memory photo books
  • Up to 60 photos stored in the cloud, or on your device if you choose
  • Photo Slideshow with names & notes
  • Specialised Calendar screensaver with day, time, date, 12hr time and current weather
  • Listen to Music from a free online source, or upload your own favourite tunes
  • Family & friends Photobook — email photos directly with a link
  • Visitors Coming section — add on the App or by email
  • Appointments section with times and notes
  • Week-ahead view of appointments and visitors
  • Home-screen reminder message plus shared Diary for family and carers
  • Medication Prompt with bright screen, voice reminder and Taken / Snooze
  • My Care section with Guardian / DNR uploads and Emergency button

Full Feature App

$15.99 AUD

per month, fixed at your purchase price (+ tax at checkout)

10-day free trial — cancel before day 10 and you won't be charged.

  • Up to 12 memory photo books
  • Up to 120 photos stored in the cloud, or on your device if you choose.
  • Photo Slideshow with names & notes plus an audio button that reads names and notes aloud
  • Specialised Calendar screensaver with day, time, date, 12hr time and current weather
  • Listen to Music from a free online source, or upload your own favourite tunes
  • Family & friends Photobook — email photos directly with a link
  • Visitors Coming section — add on the App or by email
  • Appointments section with times and notes
  • Week-ahead view of appointments and visitors
  • Home-screen reminder message plus shared Diary for family and carers
  • Medication Prompt with bright screen, voice reminder and Taken / Snooze
  • My Care section with Guardian / DNR uploads and Emergency button

Payment & billing questions

What happens if my payment fails?

Card issuers sometimes decline a renewal — an expired card, insufficient funds, or a bank security check. Our payment provider automatically retries the payment over roughly two weeks, and your plan stays fully active during that time.

If every retry fails, your subscription is cancelled at the end of the period you already paid for. You'll receive email notices along the way so you can update your card in the customer portal (Billing → Manage plan).

What happens to my account and data if my subscription ends?

Your account is never deleted for non-payment. Everything you've created — photo books, photos, care profile, diary entries, appointments and visitors — stays safely stored. What changes is which plan limits apply.

You move back to the Free Base Level App (1 photo book and 5 photos visible in the app). Anything above those limits is kept on our servers but hidden until you resubscribe — as soon as you're on a paid plan again, your extra books and photos reappear exactly as they were.

Paid-only features — the calendar screensaver, family & friends photobook, visitors, appointments, the week-ahead view and audio narration — become unavailable until you resubscribe.

Can I cancel and come back later?

Yes. Cancel anytime from Billing — you keep full access until the end of the period you already paid for. When you resubscribe later, all your previously stored books, photos and care information light up again on the new plan.